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Is Your Business Missing Procedures?

Posted on October 25, 2007 | Filed Under Business Management 

Is Your Business Missing Procedures?

The most successful businesses around use procedures in
order to grow and thrive, are you? If you aren’t already,
you’ve have a few things to work on. First things first, I
want to know if your idea of procedures is like my own.

A business procedures should be written down in an way
which is easy to follow, without anything left out. The
procedure needs to be easy enough for anyone to follow. If
you’re the one who does the procedure, it should really be
recorded in such a way that your employees, and possible
future owners of your business can follow.

Think creating a bunch of procedures is a waste of your
time? It’s not! All tasks ran in your business can quite
easily be created into procedures. Whether it’s writing
a letter, calling a client, sending a fax, it can all be
made a procedure. It won’t just help others get work done,
following the procedure as directed will result in work
improving and work will just seem easy.

Here’s one benefit for using the procedures you create…
Sometimes people simply forget a step of a process, forget
returning that phone call, but with a procedure, it’s less
likely you’ll miss step B when step C requires the data
from B. One more benefit, when you can actually see your
normal work as a step-by-step process, removing unneeded
time wasting steps are easy.

Do yourself a favor and train yourself to spot areas where
time is leaking. If the fax takes too long, maybe step X
should require an e-mail? Improving and making modification
to procedures is just as important as having them. Once
they are the structure of your business, changing the
procedures is making a change to your business.

Here’s an example of a process I’ve used in my business:

1. Make Video Course
2. Buy domain name
3. Buy website hosting
4. Add video course to website
5. Design a sales letter
6. Install payment processor for course

I made some changes to get reduce time, and not effect
sales:

1. Make video recording
2. Add video to CD
3. Add video to the disk manufacturing service
4. Provide product link to possible customers

The first procedure is for a downloadable product, the
second is a cd-rom product. Even though the cd product
can’t be played by a customer immediately after ordering,
the number of sales weren’t affected, and wasted time in
many areas was eliminated.

Try developing a few processes for your own business. If
you have staff, train them to follow them. Maybe then you
can escape your office for a change?

More information is offered at the authors blog. Aaron’s
blog can be found by going to:
http://www.AaronBrandon.com“>
http://www.AaronBrandon.com


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